# Elastic Cloud: Missing Metrics in Cloud Console — US East (us-east-1)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-28 14:46 UTC · Resolved: 2026-04-28 18:40 UTC · Duration: 3.9 h
- Updates: 5
- [Vendor status page: https://stspg.io/r99hn9c1nj8v](https://stspg.io/r99hn9c1nj8v)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Summary

Elastic Cloud reported a major degradation in US East (us-east-1): disrupted metric data ingestion left some users missing recent metrics in Cloud console charts and monitoring views. It started at 2026-04-28 14:46 UTC and was resolved at 2026-04-28 18:40 UTC, lasting 3 h 53 min; the system recovered and functionality returned to normal. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-28 14:46 UTC: Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.
- **investigating** 2026-04-28 15:57 UTC: Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.
- **investigating** 2026-04-28 16:32 UTC: Our investigation is ongoing.  We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted.  We will provide a further update in 1 hour, or when there is a change in status.
- **identified** 2026-04-28 17:39 UTC: We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.
- **resolved** 2026-04-28 18:40 UTC: The system has recovered and functionality has returned to normal.

## Rewindex changes for this incident

- 2026-04-28 14:46 UTC: [Major incident: Missing Metrics in Cloud Console — US East (us-east-1)](https://rewindex.com/change/if436339ee9018d.md)


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/035yxcwm16ng · Markdown: https://rewindex.com/company/elastic-cloud/incidents/035yxcwm16ng.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/035yxcwm16ng · Generated 2026-10-18T11:37:59.161Z