# Elastic Cloud: Major incident: Missing Metrics in Cloud Console — US East (us-east-1)

**Summary:** Elastic Cloud reported a major degradation in US East (us-east-1): disrupted metric data ingestion left some users missing recent metrics in Cloud console charts and monitoring views. It started at 2026-04-28 14:46 UTC and was resolved at 2026-04-28 18:40 UTC, lasting 3 h 53 min; the system recovered and functionality returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-28 14:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r99hn9c1nj8v](https://stspg.io/r99hn9c1nj8v)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/035yxcwm16ng@093c73e975eb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Missing Metrics in Cloud Console — US East (us-east-1)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-28 14:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-28 18:40 UTC
```

**6. Added: Update** (investigating) · 2026-04-28 14:46 UTC

```diff
+ Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the us-east-1 (US East) region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 30 minutes.
```

**7. Added: Update** (investigating) · 2026-04-28 15:57 UTC

```diff
+ Our investigation is ongoing. Some early signs of stabilisation have been observed, but metrics visualizations in the Cloud console remain impacted. We will provide a further update within 30 minutes.
```

**8. Added: Update** (investigating) · 2026-04-28 16:32 UTC

```diff
+ Our investigation is ongoing.  We continue to see early signs of stabilization, but metrics visualizations in the Cloud console remain impacted.  We will provide a further update in 1 hour, or when there is a change in status.
```

**9. Added: Update** (identified) · 2026-04-28 17:39 UTC

```diff
+ We are continuing to see signs of stabilization and monitoring as the system recovers, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.
```

**10. Added: Update** (resolved) · 2026-04-28 18:40 UTC

```diff
+ The system has recovered and functionality has returned to normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-28 14:46 UTC | Major incident: Missing Metrics in Cloud Console — US East (us-east-1) (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if436339ee9018d · Markdown: https://rewindex.com/change/if436339ee9018d.md · JSON: https://rewindex.com/api/v1/changes/if436339ee9018d · Generated 2026-10-18T02:55:20.051Z