Changes / Substack / Substack home page and app home tab errors
Substack: Major incident: Substack home page and app home tab errors
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Substack home page and app home tab errors
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-02-03 19:25 UTC
Before: not present
After: 2025-02-03 20:49 UTC
Before: not present
After: Substack.com
Before: not present
After: We are investigating reports of Notes not loading on the Substack homepage.
Before: not present
After: We have identified an issue causing increased errors from the Substack web destination as well as the home tab of the Substack app. We are working to resolve.
Before: not present
After: We have identified the issue and we're working to resolve the errors from the Substack.com home page and Substack app home tab.
Before: not present
After: We are continuing to work to resolve the increased error rate from the Substack home page and Substack app home tab. Some Substack users may not see Notes in your feed while we work to restore service.
Before: not present
After: We have restored the feed for all users on Substack.com and in the Substack app home tab and have seen error rates subside. We are continuing to monitor.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Substack home page and app home tab errors (this change) | Major incident |