# Substack: Major incident: Substack home page and app home tab errors

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-02-03 19:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/by4l7pw3j7vk](https://stspg.io/by4l7pw3j7vk)
- [Company: Substack](https://rewindex.com/company/substack.md)
- Versions: before (none: first archived) → after incident\_version:261/v7bszgl8q1dg@c2b8b31727b3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Substack home page and app home tab errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-03 19:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-03 20:49 UTC
```

**6. Added: Affected components**

```diff
+ Substack.com
```

**7. Added: Update** (investigating) · 2025-02-03 19:25 UTC

```diff
+ We are investigating reports of Notes not loading on the Substack homepage.
```

**8. Added: Update** (investigating) · 2025-02-03 19:29 UTC

```diff
+ We have identified an issue causing increased errors from the Substack web destination as well as the home tab of the Substack app. We are working to resolve.
```

**9. Added: Update** (identified) · 2025-02-03 19:37 UTC

```diff
+ We have identified the issue and we're working to resolve the errors from the Substack.com home page and Substack app home tab.
```

**10. Added: Update** (identified) · 2025-02-03 20:14 UTC

```diff
+ We are continuing to work to resolve the increased error rate from the Substack home page and Substack app home tab. Some Substack users may not see Notes in your feed while we work to restore service.
```

**11. Added: Update** (monitoring) · 2025-02-03 20:31 UTC

```diff
+ We have restored the feed for all users on Substack.com and in the Substack app home tab and have seen error rates subside. We are continuing to monitor.
```

**12. Added: Update** (resolved) · 2025-02-03 20:49 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-03 19:25 UTC | Major incident: Substack home page and app home tab errors (this change) | outage |

All Substack changes: [timeline](https://rewindex.com/company/substack/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if3cc8bb2ed96d3 · Markdown: https://rewindex.com/change/if3cc8bb2ed96d3.md · JSON: https://rewindex.com/api/v1/changes/if3cc8bb2ed96d3 · Generated 2026-10-18T00:37:25.085Z