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Substack: Substack home page and app home tab errors

Impact: majorStatus: resolvedStarted Resolved (1.4 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Substack reported a major incident affecting its website home page and app home tab, with increased errors and Notes missing from some users’ feeds. It lasted 1 h 24 min, from 2025-02-03 19:25 UTC to 2025-02-03 20:49 UTC; Substack restored feeds for all users and reported that error rates had subsided.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Substack.com

Timeline of updates

  1. investigating

    We are investigating reports of Notes not loading on the Substack homepage.

  2. investigating

    We have identified an issue causing increased errors from the Substack web destination as well as the home tab of the Substack app. We are working to resolve.

  3. identified

    We have identified the issue and we're working to resolve the errors from the Substack.com home page and Substack app home tab.

  4. identified

    We are continuing to work to resolve the increased error rate from the Substack home page and Substack app home tab. Some Substack users may not see Notes in your feed while we work to restore service.

  5. monitoring

    We have restored the feed for all users on Substack.com and in the Substack app home tab and have seen error rates subside. We are continuing to monitor.

  6. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Substack profile · Recent Substack incidents · Markdown · JSON