# Substack: Substack home page and app home tab errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-02-03 19:25 UTC · Resolved: 2025-02-03 20:49 UTC · Duration: 1.4 h
- Updates: 6 · Affected components: Substack.com
- [Vendor status page: https://stspg.io/by4l7pw3j7vk](https://stspg.io/by4l7pw3j7vk)
- [Company: Substack](https://rewindex.com/company/substack.md)

## Summary

Substack reported a major incident affecting its website home page and app home tab, with increased errors and Notes missing from some users’ feeds. It lasted 1 h 24 min, from 2025-02-03 19:25 UTC to 2025-02-03 20:49 UTC; Substack restored feeds for all users and reported that error rates had subsided. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-02-03 19:25 UTC: We are investigating reports of Notes not loading on the Substack homepage.
- **investigating** 2025-02-03 19:29 UTC: We have identified an issue causing increased errors from the Substack web destination as well as the home tab of the Substack app. We are working to resolve.
- **identified** 2025-02-03 19:37 UTC: We have identified the issue and we're working to resolve the errors from the Substack.com home page and Substack app home tab.
- **identified** 2025-02-03 20:14 UTC: We are continuing to work to resolve the increased error rate from the Substack home page and Substack app home tab. Some Substack users may not see Notes in your feed while we work to restore service.
- **monitoring** 2025-02-03 20:31 UTC: We have restored the feed for all users on Substack.com and in the Substack app home tab and have seen error rates subside. We are continuing to monitor.
- **resolved** 2025-02-03 20:49 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-02-03 19:25 UTC: [Major incident: Substack home page and app home tab errors](https://rewindex.com/change/if3cc8bb2ed96d3.md)


---
Canonical: https://rewindex.com/company/substack/incidents/v7bszgl8q1dg · Markdown: https://rewindex.com/company/substack/incidents/v7bszgl8q1dg.md · JSON: https://rewindex.com/api/v1/companies/substack/incidents/v7bszgl8q1dg · Generated 2026-10-18T10:24:50.407Z