Changes / 1Password / Some MSP users are unable to access Managed Companies
1Password: Major incident: Some MSP users are unable to access Managed Companies
Summary
Some 1Password MSP users encountered a continuous loading screen accessing Managed Companies in the Admin console (USA/Global). The vendor classified the impact as major; the incident began at 2025-10-28 20:41 UTC and lasted 4 h 55 min, resolving at 2025-10-29 01:37 UTC after a mitigation was released to production.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some MSP users are unable to access Managed Companies
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After: major
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After: resolved
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After: 2025-10-28 20:41 UTC
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After: 2025-10-29 01:37 UTC
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After: Admin console, USA/Global - Admin console
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After: We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.
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After: We identified the issue and the engineering team is working on a mitigation.
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After: The engineering team is continuing to work on a mitigation.
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After: The engineering team is preparing to deploy a mitigation.
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After: The engineering team is deploying a mitigation.
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After: The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.
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After: The engineering team is in the final stages of releasing the mitigation to production.
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After: The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some MSP users are unable to access Managed Companies (this change) Some 1Password MSP users encountered a continuous loading screen accessing Managed Companies in the Admin console (USA/Global). The vendor classified the impact as major; the incident began at 2025-10-28 20:41 UTC and lasted 4 h 55 min, resolving at 2025-10-29 01:37 UTC after a mitigation was released to production. | Major incident |
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