# 1Password: Major incident: Some MSP users are unable to access Managed Companies

**Summary:** Some 1Password MSP users encountered a continuous loading screen accessing Managed Companies in the Admin console (USA/Global). The vendor classified the impact as major; the incident began at 2025-10-28 20:41 UTC and lasted 4 h 55 min, resolving at 2025-10-29 01:37 UTC after a mitigation was released to production. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-28 20:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xklbpzylhk4s](https://stspg.io/xklbpzylhk4s)
- [Company: 1Password](https://rewindex.com/company/1password.md)
- Versions: before (none: first archived) → after incident\_version:302/n8fb9ygzvnrp@ca95a09f9d54
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some MSP users are unable to access Managed Companies
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-28 20:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-29 01:37 UTC
```

**6. Added: Affected components**

```diff
+ Admin console, USA/Global - Admin console
```

**7. Added: Update** (investigating) · 2025-10-28 20:41 UTC

```diff
+ We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.
```

**8. Added: Update** (identified) · 2025-10-28 20:58 UTC

```diff
+ We identified the issue and the engineering team is working on a mitigation.
```

**9. Added: Update** (identified) · 2025-10-28 21:22 UTC

```diff
+ The engineering team is continuing to work on a mitigation.
```

**10. Added: Update** (identified) · 2025-10-28 21:50 UTC

```diff
+ The engineering team is preparing to deploy a mitigation.
```

**11. Added: Update** (identified) · 2025-10-28 22:27 UTC

```diff
+ The engineering team is deploying a mitigation.
```

**12. Added: Update** (identified) · 2025-10-28 22:52 UTC

```diff
+ The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.
```

**13. Added: Update** (identified) · 2025-10-28 23:59 UTC

```diff
+ The engineering team is in the final stages of releasing the mitigation to production.
```

**14. Added: Update** (monitoring) · 2025-10-29 01:06 UTC

```diff
+ The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.
```

**15. Added: Update** (resolved) · 2025-10-29 01:37 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-28 20:41 UTC | Major incident: Some MSP users are unable to access Managed Companies (this change) | outage |

All 1Password changes: [timeline](https://rewindex.com/company/1password/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if1731e673eb0f7 · Markdown: https://rewindex.com/change/if1731e673eb0f7.md · JSON: https://rewindex.com/api/v1/changes/if1731e673eb0f7 · Generated 2026-10-18T01:30:00.099Z