Companies / 1Password / incidents
1Password: Some MSP users are unable to access Managed Companies
Some 1Password MSP users encountered a continuous loading screen accessing Managed Companies in the Admin console (USA/Global). The vendor classified the impact as major; the incident began at 2025-10-28 20:41 UTC and lasted 4 h 55 min, resolving at 2025-10-29 01:37 UTC after a mitigation was released to production.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Admin consoleUSA/Global - Admin console
Timeline of updates
- investigating
We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.
- identified
We identified the issue and the engineering team is working on a mitigation.
- identified
The engineering team is continuing to work on a mitigation.
- identified
The engineering team is preparing to deploy a mitigation.
- identified
The engineering team is deploying a mitigation.
- identified
The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.
- identified
The engineering team is in the final stages of releasing the mitigation to production.
- monitoring
The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some MSP users are unable to access Managed Companies 2025-10-28 20:41 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). 1Password profile · Recent 1Password incidents · Markdown · JSON