# 1Password: Some MSP users are unable to access Managed Companies

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-28 20:41 UTC · Resolved: 2025-10-29 01:37 UTC · Duration: 4.9 h
- Updates: 9 · Affected components: Admin console, USA/Global - Admin console
- [Vendor status page: https://stspg.io/xklbpzylhk4s](https://stspg.io/xklbpzylhk4s)
- [Company: 1Password](https://rewindex.com/company/1password.md)

## Summary

Some 1Password MSP users encountered a continuous loading screen accessing Managed Companies in the Admin console (USA/Global). The vendor classified the impact as major; the incident began at 2025-10-28 20:41 UTC and lasted 4 h 55 min, resolving at 2025-10-29 01:37 UTC after a mitigation was released to production. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-28 20:41 UTC: We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.
- **identified** 2025-10-28 20:58 UTC: We identified the issue and the engineering team is working on a mitigation.
- **identified** 2025-10-28 21:22 UTC: The engineering team is continuing to work on a mitigation.
- **identified** 2025-10-28 21:50 UTC: The engineering team is preparing to deploy a mitigation.
- **identified** 2025-10-28 22:27 UTC: The engineering team is deploying a mitigation.
- **identified** 2025-10-28 22:52 UTC: The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.
- **identified** 2025-10-28 23:59 UTC: The engineering team is in the final stages of releasing the mitigation to production.
- **monitoring** 2025-10-29 01:06 UTC: The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.
- **resolved** 2025-10-29 01:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-28 20:41 UTC: [Major incident: Some MSP users are unable to access Managed Companies](https://rewindex.com/change/if1731e673eb0f7.md)


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Canonical: https://rewindex.com/company/1password/incidents/n8fb9ygzvnrp · Markdown: https://rewindex.com/company/1password/incidents/n8fb9ygzvnrp.md · JSON: https://rewindex.com/api/v1/companies/1password/incidents/n8fb9ygzvnrp · Generated 2026-10-18T11:49:07.617Z