Changes / QuickBooks Online / Quickbooks Online Payroll Issue

QuickBooks Online: Major incident: Quickbooks Online Payroll Issue

Summary

QuickBooks Online reported a major U.S. payroll degradation: some employees with direct deposits dated 8/29/25 could receive funds late. The incident ran from 2025-08-29 13:54 UTC to 2025-08-30 00:13 UTC (10 h 19 min); the vendor said funds had been processed and were expected that afternoon, then marked it resolved.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 97%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Quickbooks Online Payroll Issue
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-29 13:54 UTC
AddedResolved time#5
Before: not present
After: 2025-08-30 00:13 UTC
AddedAffected components#6
Before: not present
After: QuickBooks Online - United States, United States
AddedUpdateinvestigating#7
Before: not present
After: We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.
AddedUpdatemonitoring#8
Before: not present
After: Update on Ongoing Payroll Issue - Payroll processing is complete, funds should be available by this afternoon
AddedUpdatemonitoring#9
Before: not present
After: Update on Ongoing Payroll Issue - Some employees with direct deposits dated 8/29/25 may see a delay in receiving their funds. The funds have been processed and are expected to be available in your employees bank accounts by later this afternoon.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved. We apologize for the inconvenience this may have caused.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Quickbooks Online Payroll Issue (this change)
QuickBooks Online reported a major U.S. payroll degradation: some employees with direct deposits dated 8/29/25 could receive funds late. The incident ran from 2025-08-29 13:54 UTC to 2025-08-30 00:13 UTC (10 h 19 min); the vendor said funds had been processed and were expected that afternoon, then marked it resolved.
Major incident

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