# QuickBooks Online: Major incident: Quickbooks Online Payroll Issue

**Summary:** QuickBooks Online reported a major U.S. payroll degradation: some employees with direct deposits dated 8/29/25 could receive funds late. The incident ran from 2025-08-29 13:54 UTC to 2025-08-30 00:13 UTC (10 h 19 min); the vendor said funds had been processed and were expected that afternoon, then marked it resolved. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-08-29 13:54 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jnx6kbq597bf](https://stspg.io/jnx6kbq597bf)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/kvrbxgvd4nwh@66e21b1bafb7
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Quickbooks Online Payroll Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-29 13:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-30 00:13 UTC
```

**6. Added: Affected components**

```diff
+ QuickBooks Online - United States, United States
```

**7. Added: Update** (investigating) · 2025-08-29 13:54 UTC

```diff
+ We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.
```

**8. Added: Update** (monitoring) · 2025-08-29 14:42 UTC

```diff
+ Update on Ongoing Payroll Issue - Payroll processing is complete, funds should be available by this afternoon
```

**9. Added: Update** (monitoring) · 2025-08-29 15:50 UTC

```diff
+ Update on Ongoing Payroll Issue - Some employees with direct deposits dated 8/29/25 may see a delay in receiving their funds. The funds have been processed and are expected to be available in your employees bank accounts by later this afternoon.
```

**10. Added: Update** (resolved) · 2025-08-30 00:13 UTC

```diff
+ This incident has been resolved. We apologize for the inconvenience this may have caused.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-29 13:54 UTC | Major incident: Quickbooks Online Payroll Issue (this change) | degradation |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iefed62f9d120a3 · Markdown: https://rewindex.com/change/iefed62f9d120a3.md · JSON: https://rewindex.com/api/v1/changes/iefed62f9d120a3 · Generated 2026-10-18T02:29:10.775Z