Changes / Statuspage / Billing page inaccessible for some customers
Statuspage: Major incident: Billing page inaccessible for some customers
Summary
Some Statuspage customers could not access the Billing page in a major-impact incident that started at 2022-09-12 16:06 UTC and was resolved at 2022-09-12 20:49 UTC, lasting 4 h 43 min. Statuspage identified the issue and implemented a fix, reporting that access should be restored for all customers at 09-12 17:03 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Billing page inaccessible for some customers
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2022-09-12 16:06 UTC
Before: not present
After: 2022-09-12 20:49 UTC
Before: not present
After: Billing, Management - Billing
Before: not present
After: A subset of Statuspage customers are unable to access the Billing page within Statuspage. We are currently investigating the issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: Billing page access should be restored for all customers. We are continuing to monitor the issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Billing page inaccessible for some customers (this change) Some Statuspage customers could not access the Billing page in a major-impact incident that started at 2022-09-12 16:06 UTC and was resolved at 2022-09-12 20:49 UTC, lasting 4 h 43 min. Statuspage identified the issue and implemented a fix, reporting that access should be restored for all customers at 09-12 17:03 UTC. | Major incident |
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