Statuspage: Billing page inaccessible for some customers

Impact: majorStatus: resolvedStarted 2022-09-12 16:06 UTCResolved 2022-09-12 20:49 UTC (4.7 h)4 updatesSource: mstspg.co

Summary

Some Statuspage customers could not access the Billing page in a major-impact incident that started at 2022-09-12 16:06 UTC and was resolved at 2022-09-12 20:49 UTC, lasting 4 h 43 min. Statuspage identified the issue and implemented a fix, reporting that access should be restored for all customers at 09-12 17:03 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: BillingManagement - Billing

Timeline of updates

investigating2022-09-12 16:06 UTC
A subset of Statuspage customers are unable to access the Billing page within Statuspage. We are currently investigating the issue.
identified2022-09-12 16:30 UTC
The issue has been identified and a fix is being implemented.
monitoring2022-09-12 17:03 UTC
Billing page access should be restored for all customers. We are continuing to monitor the issue.
resolved2022-09-12 20:49 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Billing page inaccessible for some customers 2022-09-12 16:06 UTC

Impact, status and times are the vendor’s own, as last archived. View on mstspg.co (opens in new tab). Statuspage profile · Recent Statuspage incidents · Markdown · JSON