# Statuspage: Billing page inaccessible for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-09-12 16:06 UTC · Resolved: 2022-09-12 20:49 UTC · Duration: 4.7 h
- Updates: 4 · Affected components: Billing, Management - Billing
- [Vendor status page: http://mstspg.co/7kby607y1pz4](http://mstspg.co/7kby607y1pz4)
- [Company: Statuspage](https://rewindex.com/company/statuspage.md)

## Summary

Some Statuspage customers could not access the Billing page in a major-impact incident that started at 2022-09-12 16:06 UTC and was resolved at 2022-09-12 20:49 UTC, lasting 4 h 43 min. Statuspage identified the issue and implemented a fix, reporting that access should be restored for all customers at 09-12 17:03 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-09-12 16:06 UTC: A subset of Statuspage customers are unable to access the Billing page within Statuspage. We are currently investigating the issue.
- **identified** 2022-09-12 16:30 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2022-09-12 17:03 UTC: Billing page access should be restored for all customers. We are continuing to monitor the issue.
- **resolved** 2022-09-12 20:49 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-09-12 16:06 UTC: [Major incident: Billing page inaccessible for some customers](https://rewindex.com/change/iefaf8cff2eb8a0.md)


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Canonical: https://rewindex.com/company/statuspage/incidents/9k8mvldr4crk · Markdown: https://rewindex.com/company/statuspage/incidents/9k8mvldr4crk.md · JSON: https://rewindex.com/api/v1/companies/statuspage/incidents/9k8mvldr4crk · Generated 2026-10-18T09:43:36.504Z