# Statuspage: Major incident: Billing page inaccessible for some customers

**Summary:** Some Statuspage customers could not access the Billing page in a major-impact incident that started at 2022-09-12 16:06 UTC and was resolved at 2022-09-12 20:49 UTC, lasting 4 h 43 min. Statuspage identified the issue and implemented a fix, reporting that access should be restored for all customers at 09-12 17:03 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-09-12 16:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://mstspg.co/7kby607y1pz4](http://mstspg.co/7kby607y1pz4)
- [Company: Statuspage](https://rewindex.com/company/statuspage.md)
- Versions: before (none: first archived) → after incident\_version:291/9k8mvldr4crk@3bfdaa3603e6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Billing page inaccessible for some customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-09-12 16:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-09-12 20:49 UTC
```

**6. Added: Affected components**

```diff
+ Billing, Management - Billing
```

**7. Added: Update** (investigating) · 2022-09-12 16:06 UTC

```diff
+ A subset of Statuspage customers are unable to access the Billing page within Statuspage. We are currently investigating the issue.
```

**8. Added: Update** (identified) · 2022-09-12 16:30 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2022-09-12 17:03 UTC

```diff
+ Billing page access should be restored for all customers. We are continuing to monitor the issue.
```

**10. Added: Update** (resolved) · 2022-09-12 20:49 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-09-12 16:06 UTC | Major incident: Billing page inaccessible for some customers (this change) | outage |

All Statuspage changes: [timeline](https://rewindex.com/company/statuspage/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iefaf8cff2eb8a0 · Markdown: https://rewindex.com/change/iefaf8cff2eb8a0.md · JSON: https://rewindex.com/api/v1/changes/iefaf8cff2eb8a0 · Generated 2026-10-18T02:54:37.037Z