Changes / Xero / Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.
Xero: Major incident: Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.
Summary
Xero reported a major global invoicing outage affecting some customers, starting 2026-06-01 23:55 UTC and resolved 2026-06-02 01:00 UTC, lasting 1 h 4 min. A product release made invoicing unavailable; Xero implemented a fix and confirmed resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.
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After: major
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After: resolved
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After: 2026-06-01 23:55 UTC
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After: 2026-06-02 01:00 UTC
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After: Core Xero Products - Invoicing, Bills & Quotes, Invoicing, Bills & Quotes
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After: We have identified what is preventing our customers trying to access invoicing in Xero.
This is our top priority and we will update you as soon as we can.
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After: Our team has implemented a fix and we are currently monitoring the results.
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After: Our team has resolved the issue impacting customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused.
A product release caused invoicing to become unavailable.
We learn from every incident and put measures in place to prevent issues from happening again.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero. (this change) Xero reported a major global invoicing outage affecting some customers, starting 2026-06-01 23:55 UTC and resolved 2026-06-02 01:00 UTC, lasting 1 h 4 min. A product release made invoicing unavailable; Xero implemented a fix and confirmed resolution. | Major incident |