# Xero: Major incident: Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.

**Summary:** Xero reported a major global invoicing outage affecting some customers, starting 2026-06-01 23:55 UTC and resolved 2026-06-02 01:00 UTC, lasting 1 h 4 min. A product release made invoicing unavailable; Xero implemented a fix and confirmed resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-01 23:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/9jkdqkpm847y](https://stspg.io/9jkdqkpm847y)
- [Company: Xero](https://rewindex.com/company/xero.md)
- Versions: before (none: first archived) → after incident\_version:223/648xbc66whfg@785c8f19c8d8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-01 23:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-02 01:00 UTC
```

**6. Added: Affected components**

```diff
+ Core Xero Products - Invoicing, Bills & Quotes, Invoicing, Bills & Quotes
```

**7. Added: Update** (identified) · 2026-06-01 23:55 UTC

```diff
+ We have identified what is preventing our customers trying to access invoicing in Xero.  This is our top priority and we will update you as soon as we can.
```

**8. Added: Update** (monitoring) · 2026-06-02 00:38 UTC

```diff
+ Our team has implemented a fix and we are currently monitoring the results.
```

**9. Added: Update** (resolved) · 2026-06-02 01:00 UTC

```diff
+ Our team has resolved the issue impacting customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused.  A product release caused invoicing to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-01 23:55 UTC | Major incident: Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero. (this change) | outage |

All Xero changes: [timeline](https://rewindex.com/company/xero/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iedfdd8e31502ee · Markdown: https://rewindex.com/change/iedfdd8e31502ee.md · JSON: https://rewindex.com/api/v1/changes/iedfdd8e31502ee · Generated 2026-10-18T02:31:33.558Z