Changes / Confluence / Static macro rendering is failing in Confluence Cloud

Confluence: Major incident: Static macro rendering is failing in Confluence Cloud

Summary

Confluence Cloud reported a major outage affecting certain Marketplace macros, with users seeing “Error rendering macro 'static-macro': Page loading failed.” It started at 2026-03-12 11:42 UTC and was resolved at 2026-03-13 00:26 UTC, lasting 12 h 43 min. Confluence reported deploying a fix and confirmed normal service for affected customers.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Static macro rendering is failing in Confluence Cloud
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-03-12 11:42 UTC
AddedResolved time#5
Before: not present
After: 2026-03-13 00:26 UTC
AddedAffected components#6
Before: not present
After: Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
AddedUpdateinvestigating#7
Before: not present
After: Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.
AddedUpdateinvestigating#8
Before: not present
After: Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.
AddedUpdateidentified#9
Before: not present
After: Our team has identified the cause of this issue, and a fix is currently being deployed. We are monitoring the deployment, and we will provide another update within 2 hours, or sooner if needed.
AddedUpdateresolved#10
Before: not present
After: On March 12, 2026, affected Confluence Cloud users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Static macro rendering is failing in Confluence Cloud (this change)
Confluence Cloud reported a major outage affecting certain Marketplace macros, with users seeing “Error rendering macro 'static-macro': Page loading failed.” It started at 2026-03-12 11:42 UTC and was resolved at 2026-03-13 00:26 UTC, lasting 12 h 43 min. Confluence reported deploying a fix and confirmed normal service for affected customers.
Major incident

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