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Confluence: Static macro rendering is failing in Confluence Cloud

Impact: majorStatus: resolvedStarted Resolved (13 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Confluence Cloud reported a major outage affecting certain Marketplace macros, with users seeing “Error rendering macro 'static-macro': Page loading failed.” It started at 2026-03-12 11:42 UTC and was resolved at 2026-03-13 00:26 UTC, lasting 12 h 43 min. Confluence reported deploying a fix and confirmed normal service for affected customers.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: NotificationsSearchView ContentCloud to Cloud Migrations - Copy Product DataConfluence AutomationsAndroid AppMobile - Android AppServer to Cloud Migrations - Copy Product DataPurchasing & LicensingiOS AppMobile - iOS AppAuthentication and User ManagementAdministrationSignupMarketplace AppsCommentsCreate and Edit

Timeline of updates

  1. investigating

    Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.

  2. investigating

    Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.

  3. identified

    Our team has identified the cause of this issue, and a fix is currently being deployed. We are monitoring the deployment, and we will provide another update within 2 hours, or sooner if needed.

  4. resolved

    On March 12, 2026, affected Confluence Cloud users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON