# Confluence: Static macro rendering is failing in Confluence Cloud

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-12 11:42 UTC · Resolved: 2026-03-13 00:26 UTC · Duration: 13 h
- Updates: 4 · Affected components: Notifications, Search, View Content, Cloud to Cloud Migrations - Copy Product Data, Confluence Automations, Android App, Mobile - Android App, Server to Cloud Migrations - Copy Product Data, Purchasing & Licensing, iOS App, Mobile - iOS App, Authentication and User Management, Administration, Signup, Marketplace Apps, Comments, Create and Edit
- [Vendor status page: https://stspg.io/ylgpnwlnv9bb](https://stspg.io/ylgpnwlnv9bb)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Summary

Confluence Cloud reported a major outage affecting certain Marketplace macros, with users seeing “Error rendering macro 'static-macro': Page loading failed.” It started at 2026-03-12 11:42 UTC and was resolved at 2026-03-13 00:26 UTC, lasting 12 h 43 min. Confluence reported deploying a fix and confirmed normal service for affected customers. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-03-12 11:42 UTC: Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.
- **investigating** 2026-03-12 13:38 UTC: Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.
- **identified** 2026-03-12 13:38 UTC: Our team has identified the cause of this issue, and a fix is currently being deployed. We are monitoring the deployment, and we will provide another update within 2 hours, or sooner if needed.
- **resolved** 2026-03-13 00:26 UTC: On March 12, 2026, affected Confluence Cloud users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.

## Rewindex changes for this incident

- 2026-03-12 11:42 UTC: [Major incident: Static macro rendering is failing in Confluence Cloud](https://rewindex.com/change/iec2c03dbe64403.md)


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Canonical: https://rewindex.com/company/confluence/incidents/9xld4vg1mly0 · Markdown: https://rewindex.com/company/confluence/incidents/9xld4vg1mly0.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/9xld4vg1mly0 · Generated 2026-10-18T12:20:39.054Z