# Confluence: Major incident: Static macro rendering is failing in Confluence Cloud

**Summary:** Confluence Cloud reported a major outage affecting certain Marketplace macros, with users seeing “Error rendering macro 'static-macro': Page loading failed.” It started at 2026-03-12 11:42 UTC and was resolved at 2026-03-13 00:26 UTC, lasting 12 h 43 min. Confluence reported deploying a fix and confirmed normal service for affected customers. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-12 11:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ylgpnwlnv9bb](https://stspg.io/ylgpnwlnv9bb)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/9xld4vg1mly0@640a0aba272c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Static macro rendering is failing in Confluence Cloud
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-12 11:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-13 00:26 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
```

**7. Added: Update** (investigating) · 2026-03-12 11:42 UTC

```diff
+ Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.
```

**8. Added: Update** (investigating) · 2026-03-12 13:38 UTC

```diff
+ Confluence Cloud users may experience errors when accessing certain Marketplace macros. Affected customers are seeing the message Error rendering macro 'static-macro': Page loading failed. Our team is actively investigating this issue. We will provide another update within 2 hours, or sooner.
```

**9. Added: Update** (identified) · 2026-03-12 13:38 UTC

```diff
+ Our team has identified the cause of this issue, and a fix is currently being deployed. We are monitoring the deployment, and we will provide another update within 2 hours, or sooner if needed.
```

**10. Added: Update** (resolved) · 2026-03-13 00:26 UTC

```diff
+ On March 12, 2026, affected Confluence Cloud users may have experienced some service disruption. The issue has now been resolved, and the service is operating normally for all affected customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-12 11:42 UTC | Major incident: Static macro rendering is failing in Confluence Cloud (this change) | outage |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iec2c03dbe64403 · Markdown: https://rewindex.com/change/iec2c03dbe64403.md · JSON: https://rewindex.com/api/v1/changes/iec2c03dbe64403 · Generated 2026-10-18T03:55:40.214Z