Changes / MongoDB Atlas / MongoDB Atlas BI Connector: Connections and queries fail
MongoDB Atlas: Major incident: MongoDB Atlas BI Connector: Connections and queries fail
Summary
MongoDB Atlas for Government BI Connector connections and queries failed in a major incident from 2026-04-17 17:03 UTC to 2026-04-21 13:45 UTC, lasting 3 days 20 h. No workaround was available, but cluster health was unaffected and data remained accessible to MongoDB clients. MongoDB implemented a fix and marked the incident resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: MongoDB Atlas BI Connector: Connections and queries fail
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-17 17:03 UTC
Before: not present
After: 2026-04-21 13:45 UTC
Before: not present
After: MongoDB Atlas for Government
Before: not present
After: We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time.
Underlying cluster health is not affected.
Before: not present
After: We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors.
Cluster health is unaffected.
Before: not present
After: A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: MongoDB Atlas BI Connector: Connections and queries fail (this change) MongoDB Atlas for Government BI Connector connections and queries failed in a major incident from 2026-04-17 17:03 UTC to 2026-04-21 13:45 UTC, lasting 3 days 20 h. No workaround was available, but cluster health was unaffected and data remained accessible to MongoDB clients. MongoDB implemented a fix and marked the incident resolved. | Major incident |
All MongoDB Atlas changes → · MongoDB Atlas profile · Markdown · JSON