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MongoDB Atlas: MongoDB Atlas BI Connector: Connections and queries fail
MongoDB Atlas for Government BI Connector connections and queries failed in a major incident from 2026-04-17 17:03 UTC to 2026-04-21 13:45 UTC, lasting 3 days 20 h. No workaround was available, but cluster health was unaffected and data remained accessible to MongoDB clients. MongoDB implemented a fix and marked the incident resolved.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: MongoDB Atlas for Government
Timeline of updates
- investigating
We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.
- identified
We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.
- monitoring
A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: MongoDB Atlas BI Connector: Connections and queries fail 2026-04-17 17:03 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MongoDB Atlas profile · Recent MongoDB Atlas incidents · Markdown · JSON