# MongoDB Atlas: Major incident: MongoDB Atlas BI Connector: Connections and queries fail

**Summary:** MongoDB Atlas for Government BI Connector connections and queries failed in a major incident from 2026-04-17 17:03 UTC to 2026-04-21 13:45 UTC, lasting 3 days 20 h. No workaround was available, but cluster health was unaffected and data remained accessible to MongoDB clients. MongoDB implemented a fix and marked the incident resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-17 17:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gg0lkx6qf43g](https://stspg.io/gg0lkx6qf43g)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)
- Versions: before (none: first archived) → after incident\_version:152/hlhym701zs9m@6ab703475923
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ MongoDB Atlas BI Connector: Connections and queries fail
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-17 17:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-21 13:45 UTC
```

**6. Added: Affected components**

```diff
+ MongoDB Atlas for Government
```

**7. Added: Update** (investigating) · 2026-04-17 17:03 UTC

```diff
+ We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.
```

**8. Added: Update** (identified) · 2026-04-17 20:24 UTC

```diff
+ We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.
```

**9. Added: Update** (monitoring) · 2026-04-20 19:17 UTC

```diff
+ A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.
```

**10. Added: Update** (resolved) · 2026-04-21 13:45 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-17 17:03 UTC | Major incident: MongoDB Atlas BI Connector: Connections and queries fail (this change) | outage |

All MongoDB Atlas changes: [timeline](https://rewindex.com/company/mongodb-atlas/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iea360caa653ee7 · Markdown: https://rewindex.com/change/iea360caa653ee7.md · JSON: https://rewindex.com/api/v1/changes/iea360caa653ee7 · Generated 2026-10-18T01:52:06.144Z