Changes / Buffer / Issue with Threads comments
Buffer: Major incident: Issue with Threads comments
Summary
Buffer reported a major delay in new Threads comments caused by a Meta API issue, from 2026-07-13 08:48 UTC to 2026-07-19 10:20 UTC, lasting 6 days 1 h. Normal delivery was restored, and a backup mechanism recovered recent delayed comments; manual sync was also available through the Threads channel page in Community or Sync now.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 92%)Changed Detected Source: status.buffer.com (opens in new tab)
What changed
Before: not present
After: Issue with Threads comments
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-13 08:48 UTC
Before: not present
After: 2026-07-19 10:20 UTC
Before: not present
After: We're currently experiencing a delay while updating new comments from Threads API. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.
Before: not present
After: We've confirmed that an issue with the Meta API is causing the delay, and we’re working with the Threads/Meta team to restore normal delivery of new comments.
In the meantime, as a mitigation, we’ve enabled a backup mechanism to help recover recent comments. You can also trigger a manual sync by visiting the Threads channel page in Community or clicking Sync now.
Before: not present
After: This issue has been resolved, and new Threads comments should now be delivered normally. Our backup mechanism has also recovered recent comments that were delayed during the incident. We sincerely apologise for the disruption.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issue with Threads comments (this change) Buffer reported a major delay in new Threads comments caused by a Meta API issue, from 2026-07-13 08:48 UTC to 2026-07-19 10:20 UTC, lasting 6 days 1 h. Normal delivery was restored, and a backup mechanism recovered recent delayed comments; manual sync was also available through the Threads channel page in Community or Sync now. | Major incident |