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Buffer: Issue with Threads comments

Impact: majorStatus: resolvedStarted Resolved (6 d)3 updatesSource: status.buffer.com (opens in new tab)
Summary

Buffer reported a major delay in new Threads comments caused by a Meta API issue, from 2026-07-13 08:48 UTC to 2026-07-19 10:20 UTC, lasting 6 days 1 h. Normal delivery was restored, and a backup mechanism recovered recent delayed comments; manual sync was also available through the Threads channel page in Community or Sync now.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ThreadsThreadsCommunityCommunity

Timeline of updates

  1. investigating

    We're currently experiencing a delay while updating new comments from Threads API. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.

  2. identified

    We've confirmed that an issue with the Meta API is causing the delay, and we’re working with the Threads/Meta team to restore normal delivery of new comments. In the meantime, as a mitigation, we’ve enabled a backup mechanism to help recover recent comments. You can also trigger a manual sync by visiting the Threads channel page in Community or clicking Sync now.

  3. resolved

    This issue has been resolved, and new Threads comments should now be delivered normally. Our backup mechanism has also recovered recent comments that were delayed during the incident. We sincerely apologise for the disruption.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.buffer.com (opens in new tab). Buffer profile · Recent Buffer incidents · Markdown · JSON