# Buffer: Major incident: Issue with Threads comments

**Summary:** Buffer reported a major delay in new Threads comments caused by a Meta API issue, from 2026-07-13 08:48 UTC to 2026-07-19 10:20 UTC, lasting 6 days 1 h. Normal delivery was restored, and a backup mechanism recovered recent delayed comments; manual sync was also available through the Threads channel page in Community or Sync now. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-13 08:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.buffer.com/incidents/01KXDAMDTCF4XX5WZBBNFA6EZS](https://status.buffer.com/incidents/01KXDAMDTCF4XX5WZBBNFA6EZS)
- [Company: Buffer](https://rewindex.com/company/buffer.md)
- Versions: before (none: first archived) → after incident\_version:238/01KXDAMDTCF4XX5WZBBNFA6EZS@064c2811bf44
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with Threads comments
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-13 08:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-19 10:20 UTC
```

**6. Added: Update** (investigating) · 2026-07-13 08:48 UTC

```diff
+ We're currently experiencing a delay while updating new comments from Threads API. Our engineering team is currently investigating the cause, and we'll provide updates here as soon as we know more.
```

**7. Added: Update** (identified) · 2026-07-13 10:39 UTC

```diff
+ We've confirmed that an issue with the Meta API is causing the delay, and we’re working with the Threads/Meta team to restore normal delivery of new comments. In the meantime, as a mitigation, we’ve enabled a backup mechanism to help recover recent comments. You can also trigger a manual sync by visiting the Threads channel page in Community or clicking Sync now.
```

**8. Added: Update** (resolved) · 2026-07-19 10:20 UTC

```diff
+ This issue has been resolved, and new Threads comments should now be delivered normally. Our backup mechanism has also recovered recent comments that were delayed during the incident. We sincerely apologise for the disruption.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-13 08:48 UTC | Major incident: Issue with Threads comments (this change) | degradation |

All Buffer changes: [timeline](https://rewindex.com/company/buffer/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie9ebf2b35a2f3a · Markdown: https://rewindex.com/change/ie9ebf2b35a2f3a.md · JSON: https://rewindex.com/api/v1/changes/ie9ebf2b35a2f3a · Generated 2026-10-18T03:31:28.316Z