Changes / Hex / Degraded Kernel Acquisition
Hex: Major incident: Degraded Kernel Acquisition
Summary
Hex reported a major degradation in Kernels, with some customers unable to acquire kernels, starting 2025-06-02 16:01 UTC. A fix was implemented by 2025-06-02 16:25 UTC, and the incident was resolved at 2025-06-02 17:34 UTC; the reported duration was 1 h 32 min.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 90%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Degraded Kernel Acquisition
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-06-02 16:01 UTC
Before: not present
After: 2025-06-02 17:34 UTC
Before: not present
After: Kernels
Before: not present
After: We are currently investigating an issue acquiring kernels for some customers.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Degraded Kernel Acquisition (this change) Hex reported a major degradation in Kernels, with some customers unable to acquire kernels, starting 2025-06-02 16:01 UTC. A fix was implemented by 2025-06-02 16:25 UTC, and the incident was resolved at 2025-06-02 17:34 UTC; the reported duration was 1 h 32 min. | Major incident |