# Hex: Major incident: Degraded Kernel Acquisition

**Summary:** Hex reported a major degradation in Kernels, with some customers unable to acquire kernels, starting 2025-06-02 16:01 UTC. A fix was implemented by 2025-06-02 16:25 UTC, and the incident was resolved at 2025-06-02 17:34 UTC; the reported duration was 1 h 32 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-06-02 16:01 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vg772r46fngt](https://stspg.io/vg772r46fngt)
- [Company: Hex](https://rewindex.com/company/hex.md)
- Versions: before (none: first archived) → after incident\_version:67/w8lthp78z350@a91b18ac6732
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded Kernel Acquisition
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-02 16:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-02 17:34 UTC
```

**6. Added: Affected components**

```diff
+ Kernels
```

**7. Added: Update** (investigating) · 2025-06-02 16:01 UTC

```diff
+ We are currently investigating an issue acquiring kernels for some customers.
```

**8. Added: Update** (monitoring) · 2025-06-02 16:25 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-06-02 17:34 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-02 16:01 UTC | Major incident: Degraded Kernel Acquisition (this change) | degradation |

All Hex changes: [timeline](https://rewindex.com/company/hex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie80b5a62c91aa4 · Markdown: https://rewindex.com/change/ie80b5a62c91aa4.md · JSON: https://rewindex.com/api/v1/changes/ie80b5a62c91aa4 · Generated 2026-10-18T03:33:55.055Z