Changes / Canva / Users may experience issues with Canva Al features
Canva: Major incident: Users may experience issues with Canva Al features
Summary
Canva reported a major incident in which users could experience issues with Canva Al features, starting at 2025-11-27 01:12 UTC and resolved at 2025-11-27 02:04 UTC (51 min). Canva put a fix in place and monitored the issue before confirming resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Users may experience issues with Canva Al features
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-27 01:12 UTC
Before: not present
After: 2025-11-27 02:04 UTC
Before: not present
After: Users may experience issues with Canva Al features. We are currently investigating the issue and will keep you updated.
Before: not present
After: The fix has been put in place and we are monitoring the issue.
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Users may experience issues with Canva Al features (this change) Canva reported a major incident in which users could experience issues with Canva Al features, starting at 2025-11-27 01:12 UTC and resolved at 2025-11-27 02:04 UTC (51 min). Canva put a fix in place and monitored the issue before confirming resolution. | Major incident |