# Canva: Major incident: Users may experience issues with Canva Al features

**Summary:** Canva reported a major incident in which users could experience issues with Canva Al features, starting at 2025-11-27 01:12 UTC and resolved at 2025-11-27 02:04 UTC (51 min). Canva put a fix in place and monitored the issue before confirming resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-27 01:12 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pk6hx28tjj8l](https://stspg.io/pk6hx28tjj8l)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/y8j8811y5nm3@9ce153ab0d67
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users may experience issues with Canva Al features
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-27 01:12 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-27 02:04 UTC
```

**6. Added: Update** (investigating) · 2025-11-27 01:12 UTC

```diff
+ Users may experience issues with Canva Al features. We are currently investigating the issue and will keep you updated.
```

**7. Added: Update** (monitoring) · 2025-11-27 01:37 UTC

```diff
+ The fix has been put in place and we are monitoring the issue.
```

**8. Added: Update** (resolved) · 2025-11-27 02:04 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-27 01:12 UTC | Major incident: Users may experience issues with Canva Al features (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie781c6e4fdaabd · Markdown: https://rewindex.com/change/ie781c6e4fdaabd.md · JSON: https://rewindex.com/api/v1/changes/ie781c6e4fdaabd · Generated 2026-10-18T02:55:08.369Z