Changes / Confluence / Interruption to Confluence in APSE region

Confluence: Major incident: Interruption to Confluence in APSE region

Summary

Confluence reported a major outage in the APSE region affecting application access, Create and Edit, and View Content from 2025-10-24 06:31 UTC to 2025-10-24 09:18 UTC, lasting 2 h 47 min. The vendor addressed an issue causing increased database load and confirmed full recovery in the affected AP SouthEast region.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 71%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Interruption to Confluence in APSE region
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-24 06:31 UTC
AddedResolved time#5
Before: not present
After: 2025-10-24 09:18 UTC
AddedAffected components#6
Before: not present
After: Create and Edit, View Content
AddedUpdateinvestigating#7
Before: not present
After: Multiple customers in APSE region are experience failure accessing Confluence application. We are currently investigating.
AddedUpdateinvestigating#8
Before: not present
After: We have an active line of investigation. Will update with results within 30 minutes.
AddedUpdateinvestigating#9
Before: not present
After: Addressed one potential cause of load in the affected region. Monitoring for results and continuing to pursue other leads.
AddedUpdateinvestigating#10
Before: not present
After: We are seeing reduced error volumes now which indicate improvement in Confluence availability. Continuing to monitor and investigate/validate root causes.
AddedUpdateinvestigating#11
Before: not present
After: We have addressed an issue causing increased database load and seeing recovery of user experience. Will continue to monitor before resolving issue.
AddedUpdateinvestigating#12
Before: not present
After: We see a full recovery in Confluence application experience in the affected AP SouthEast region now.
AddedUpdateresolved#13
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Interruption to Confluence in APSE region (this change)
Confluence reported a major outage in the APSE region affecting application access, Create and Edit, and View Content from 2025-10-24 06:31 UTC to 2025-10-24 09:18 UTC, lasting 2 h 47 min. The vendor addressed an issue causing increased database load and confirmed full recovery in the affected AP SouthEast region.
Major incident

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