Search

Companies / Confluence / incidents

Confluence: Interruption to Confluence in APSE region

Impact: majorStatus: resolvedStarted Resolved (2.8 h)7 updatesSource: stspg.io (opens in new tab)
Summary

Confluence reported a major outage in the APSE region affecting application access, Create and Edit, and View Content from 2025-10-24 06:31 UTC to 2025-10-24 09:18 UTC, lasting 2 h 47 min. The vendor addressed an issue causing increased database load and confirmed full recovery in the affected AP SouthEast region.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: View ContentCreate and Edit

Timeline of updates

  1. investigating

    Multiple customers in APSE region are experience failure accessing Confluence application. We are currently investigating.

  2. investigating

    We have an active line of investigation. Will update with results within 30 minutes.

  3. investigating

    Addressed one potential cause of load in the affected region. Monitoring for results and continuing to pursue other leads.

  4. investigating

    We are seeing reduced error volumes now which indicate improvement in Confluence availability. Continuing to monitor and investigate/validate root causes.

  5. investigating

    We have addressed an issue causing increased database load and seeing recovery of user experience. Will continue to monitor before resolving issue.

  6. investigating

    We see a full recovery in Confluence application experience in the affected AP SouthEast region now.

  7. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON