# Confluence: Interruption to Confluence in APSE region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-24 06:31 UTC · Resolved: 2025-10-24 09:18 UTC · Duration: 2.8 h
- Updates: 7 · Affected components: View Content, Create and Edit
- [Vendor status page: https://stspg.io/7hgw3dylmh10](https://stspg.io/7hgw3dylmh10)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Summary

Confluence reported a major outage in the APSE region affecting application access, Create and Edit, and View Content from 2025-10-24 06:31 UTC to 2025-10-24 09:18 UTC, lasting 2 h 47 min. The vendor addressed an issue causing increased database load and confirmed full recovery in the affected AP SouthEast region. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-24 06:31 UTC: Multiple customers in APSE region are experience failure accessing Confluence application. We are currently investigating.
- **investigating** 2025-10-24 07:04 UTC: We have an active line of investigation. Will update with results within 30 minutes.
- **investigating** 2025-10-24 07:42 UTC: Addressed one potential cause of load in the affected region. Monitoring for results and continuing to pursue other leads.
- **investigating** 2025-10-24 08:26 UTC: We are seeing reduced error volumes now which indicate improvement in Confluence availability. Continuing to monitor and investigate/validate root causes.
- **investigating** 2025-10-24 09:10 UTC: We have addressed an issue causing increased database load and seeing recovery of user experience. Will continue to monitor before resolving issue.
- **investigating** 2025-10-24 09:18 UTC: We see a full recovery in Confluence application experience in the affected AP SouthEast region now.
- **resolved** 2025-10-24 09:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-24 06:31 UTC: [Major incident: Interruption to Confluence in APSE region](https://rewindex.com/change/idfec0ae0ffe620.md)


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Canonical: https://rewindex.com/company/confluence/incidents/h9q3mt258bkw · Markdown: https://rewindex.com/company/confluence/incidents/h9q3mt258bkw.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/h9q3mt258bkw · Generated 2026-10-18T11:27:41.281Z