# Confluence: Major incident: Interruption to Confluence in APSE region

**Summary:** Confluence reported a major outage in the APSE region affecting application access, Create and Edit, and View Content from 2025-10-24 06:31 UTC to 2025-10-24 09:18 UTC, lasting 2 h 47 min. The vendor addressed an issue causing increased database load and confirmed full recovery in the affected AP SouthEast region. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-24 06:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7hgw3dylmh10](https://stspg.io/7hgw3dylmh10)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/h9q3mt258bkw@9ec7f066532d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Interruption to Confluence in APSE region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-24 06:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-24 09:18 UTC
```

**6. Added: Affected components**

```diff
+ Create and Edit, View Content
```

**7. Added: Update** (investigating) · 2025-10-24 06:31 UTC

```diff
+ Multiple customers in APSE region are experience failure accessing Confluence application. We are currently investigating.
```

**8. Added: Update** (investigating) · 2025-10-24 07:04 UTC

```diff
+ We have an active line of investigation. Will update with results within 30 minutes.
```

**9. Added: Update** (investigating) · 2025-10-24 07:42 UTC

```diff
+ Addressed one potential cause of load in the affected region. Monitoring for results and continuing to pursue other leads.
```

**10. Added: Update** (investigating) · 2025-10-24 08:26 UTC

```diff
+ We are seeing reduced error volumes now which indicate improvement in Confluence availability. Continuing to monitor and investigate/validate root causes.
```

**11. Added: Update** (investigating) · 2025-10-24 09:10 UTC

```diff
+ We have addressed an issue causing increased database load and seeing recovery of user experience. Will continue to monitor before resolving issue.
```

**12. Added: Update** (investigating) · 2025-10-24 09:18 UTC

```diff
+ We see a full recovery in Confluence application experience in the affected AP SouthEast region now.
```

**13. Added: Update** (resolved) · 2025-10-24 09:18 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-24 06:31 UTC | Major incident: Interruption to Confluence in APSE region (this change) | outage |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/idfec0ae0ffe620 · Markdown: https://rewindex.com/change/idfec0ae0ffe620.md · JSON: https://rewindex.com/api/v1/changes/idfec0ae0ffe620 · Generated 2026-10-18T02:54:12.556Z