Changes / Drata / Report and export downloads not being delivered to some users
Drata: Major incident: Report and export downloads not being delivered to some users
Summary
Drata reported a major incident affecting in-app completion notifications for some report and export downloads, with no evidence that files failed to generate or were lost. It started 2026-08-11 21:06 UTC and was resolved 2026-08-14 19:44 UTC, lasting 2 days 22 h; a fix was deployed and validated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Report and export downloads not being delivered to some users
Before: not present
After: major
Before: not present
After: resolved
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After: 2026-08-11 21:06 UTC
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After: 2026-08-14 19:44 UTC
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After: We are currently investigating this issue.
Before: not present
After: We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress.
Before: not present
After: We're still validating the fix and will provide an update once it's deployed.
Before: not present
After: The fix has been deployed and validated. We'll continue monitoring it.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Report and export downloads not being delivered to some users (this change) Drata reported a major incident affecting in-app completion notifications for some report and export downloads, with no evidence that files failed to generate or were lost. It started 2026-08-11 21:06 UTC and was resolved 2026-08-14 19:44 UTC, lasting 2 days 22 h; a fix was deployed and validated. | Major incident |