# Drata: Major incident: Report and export downloads not being delivered to some users

**Summary:** Drata reported a major incident affecting in-app completion notifications for some report and export downloads, with no evidence that files failed to generate or were lost. It started 2026-08-11 21:06 UTC and was resolved 2026-08-14 19:44 UTC, lasting 2 days 22 h; a fix was deployed and validated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-11 21:06 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s5tgpxwm2tqk](https://stspg.io/s5tgpxwm2tqk)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/2z7y9gzf64yn@30cb04659377
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Report and export downloads not being delivered to some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-11 21:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-14 19:44 UTC
```

**6. Added: Update** (investigating) · 2026-08-11 21:06 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (investigating) · 2026-08-11 21:06 UTC

```diff
+ We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress.
```

**8. Added: Update** (investigating) · 2026-08-13 18:31 UTC

```diff
+ We're still validating the fix and will provide an update once it's deployed.
```

**9. Added: Update** (monitoring) · 2026-08-14 01:42 UTC

```diff
+ The fix has been deployed and validated. We'll continue monitoring it.
```

**10. Added: Update** (resolved) · 2026-08-14 19:44 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-11 21:06 UTC | Major incident: Report and export downloads not being delivered to some users (this change) | degradation |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id1c54f41d8c4e4 · Markdown: https://rewindex.com/change/id1c54f41d8c4e4.md · JSON: https://rewindex.com/api/v1/changes/id1c54f41d8c4e4 · Generated 2026-10-18T02:29:11.282Z