Drata: Report and export downloads not being delivered to some users
Drata reported a major incident affecting in-app completion notifications for some report and export downloads, with no evidence that files failed to generate or were lost. It started 2026-08-11 21:06 UTC and was resolved 2026-08-14 19:44 UTC, lasting 2 days 22 h; a fix was deployed and validated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- investigating
We are currently investigating this issue.
- investigating
We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress.
- investigating
We're still validating the fix and will provide an update once it's deployed.
- monitoring
The fix has been deployed and validated. We'll continue monitoring it.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Report and export downloads not being delivered to some users 2026-08-11 21:06 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Drata profile · Recent Drata incidents · Markdown · JSON