# Drata: Report and export downloads not being delivered to some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-11 21:06 UTC · Resolved: 2026-08-14 19:44 UTC · Duration: 3 d
- Updates: 5
- [Vendor status page: https://stspg.io/s5tgpxwm2tqk](https://stspg.io/s5tgpxwm2tqk)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

Drata reported a major incident affecting in-app completion notifications for some report and export downloads, with no evidence that files failed to generate or were lost. It started 2026-08-11 21:06 UTC and was resolved 2026-08-14 19:44 UTC, lasting 2 days 22 h; a fix was deployed and validated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-11 21:06 UTC: We are currently investigating this issue.
- **investigating** 2026-08-11 21:06 UTC: We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress.
- **investigating** 2026-08-13 18:31 UTC: We're still validating the fix and will provide an update once it's deployed.
- **monitoring** 2026-08-14 01:42 UTC: The fix has been deployed and validated. We'll continue monitoring it.
- **resolved** 2026-08-14 19:44 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-11 21:06 UTC: [Major incident: Report and export downloads not being delivered to some users](https://rewindex.com/change/id1c54f41d8c4e4.md)


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Canonical: https://rewindex.com/company/drata/incidents/2z7y9gzf64yn · Markdown: https://rewindex.com/company/drata/incidents/2z7y9gzf64yn.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/2z7y9gzf64yn · Generated 2026-10-18T11:44:30.164Z