Changes / Wix / RESOLVED: Some Wix Websites May Be Unaccessible in Brazil
Wix: Major incident: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil
Summary
Some Wix websites were inaccessible to users in Brazil during a major site-loading outage starting 2025-08-20 22:49 UTC and resolved at 2025-08-21 03:37 UTC, lasting 4 h 47 min. Wix attributed the issue to external network conditions with third-party Latin American ISP providers and confirmed sites were loading normally, with no further action required.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-08-20 22:49 UTC
Before: not present
After: 2025-08-21 03:37 UTC
Before: not present
After: Site Loading, Site Loading - Site Loading
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it
Before: not present
After: We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil.
In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side.
As a workaround, please attempt toaccess the site by typing www. or the full domain with https://
We are monitoring their progress and will provide an update once we see the issue is resolved.
Before: not present
After: The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.
No further action is required. We will continue monitoring to ensure stability.
Before: not present
After: The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.
No further action is required. We will continue monitoring to ensure stability.
Before: not present
After: The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally.
No further action is required. We will continue monitoring to ensure stability.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil (this change) Some Wix websites were inaccessible to users in Brazil during a major site-loading outage starting 2025-08-20 22:49 UTC and resolved at 2025-08-21 03:37 UTC, lasting 4 h 47 min. Wix attributed the issue to external network conditions with third-party Latin American ISP providers and confirmed sites were loading normally, with no further action required. | Major incident |