# Wix: Major incident: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

**Summary:** Some Wix websites were inaccessible to users in Brazil during a major site-loading outage starting 2025-08-20 22:49 UTC and resolved at 2025-08-21 03:37 UTC, lasting 4 h 47 min. Wix attributed the issue to external network conditions with third-party Latin American ISP providers and confirmed sites were loading normally, with no further action required. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-20 22:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6s5pk807v2f5](https://stspg.io/6s5pk807v2f5)
- [Company: Wix](https://rewindex.com/company/wix.md)
- Versions: before (none: first archived) → after incident\_version:267/2830v8m9gppm@7e4e00ed808b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ RESOLVED: Some Wix Websites May Be Unaccessible in Brazil
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-20 22:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-21 03:37 UTC
```

**6. Added: Affected components**

```diff
+ Site Loading, Site Loading - Site Loading
```

**7. Added: Update** (investigating) · 2025-08-20 22:33 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-08-20 22:35 UTC

```diff
+ We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it
```

**9. Added: Update** (identified) · 2025-08-20 22:49 UTC

```diff
+ We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side.  As a workaround, please attempt toaccess the site by typing www. or the full domain with https:// We are monitoring their progress and will provide an update once we see the issue is resolved.
```

**10. Added: Update** (identified) · 2025-08-21 03:35 UTC

```diff
+ The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
```

**11. Added: Update** (identified) · 2025-08-21 03:37 UTC

```diff
+ The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
```

**12. Added: Update** (resolved) · 2025-08-21 03:37 UTC

```diff
+ The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-20 22:49 UTC | Major incident: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil (this change) | outage |

All Wix changes: [timeline](https://rewindex.com/company/wix/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/id0f01650bf8eeb · Markdown: https://rewindex.com/change/id0f01650bf8eeb.md · JSON: https://rewindex.com/api/v1/changes/id0f01650bf8eeb · Generated 2026-10-18T02:54:37.609Z