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Wix: RESOLVED: Some Wix Websites May Be Unaccessible in Brazil

Impact: majorStatus: resolvedStarted Resolved (4.8 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Some Wix websites were inaccessible to users in Brazil during a major site-loading outage starting 2025-08-20 22:49 UTC and resolved at 2025-08-21 03:37 UTC, lasting 4 h 47 min. Wix attributed the issue to external network conditions with third-party Latin American ISP providers and confirmed sites were loading normally, with no further action required.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Site LoadingSite Loading - Site Loading

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it

  3. identified

    We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side. As a workaround, please attempt toaccess the site by typing www. or the full domain with https:// We are monitoring their progress and will provide an update once we see the issue is resolved.

  4. identified

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

  5. identified

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

  6. resolved

    The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Wix profile · Recent Wix incidents · Markdown · JSON