Changes / Sprout Social / Meta Connectivity Issues

Sprout Social: Major incident: Meta Connectivity Issues

Summary

A major connectivity outage prevented a subset of Meta (Facebook and Instagram) profiles from performing actions in Sprout Social from 2026-04-24 12:28 UTC to 2026-04-27 19:09 UTC, lasting 3 days 6 h. Sprout Social linked the disruptions to Meta security checkpoints and advised page admins to check Facebook natively for required security actions; the incident was resolved.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 86%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Meta Connectivity Issues
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-24 12:28 UTC
AddedResolved time#5
Before: not present
After: 2026-04-27 19:09 UTC
AddedAffected components#6
Before: not present
After: Sprout Social Web Application
AddedUpdateidentified#7
Before: not present
After: We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social.
AddedUpdateidentified#8
Before: not present
After: We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social. We recommend that page admins log in to Facebook natively to check for any required security actions from Meta.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Meta Connectivity Issues (this change)
A major connectivity outage prevented a subset of Meta (Facebook and Instagram) profiles from performing actions in Sprout Social from 2026-04-24 12:28 UTC to 2026-04-27 19:09 UTC, lasting 3 days 6 h. Sprout Social linked the disruptions to Meta security checkpoints and advised page admins to check Facebook natively for required security actions; the incident was resolved.
Major incident

All Sprout Social changes → · Sprout Social profile · Markdown · JSON