# Sprout Social: Major incident: Meta Connectivity Issues

**Summary:** A major connectivity outage prevented a subset of Meta (Facebook and Instagram) profiles from performing actions in Sprout Social from 2026-04-24 12:28 UTC to 2026-04-27 19:09 UTC, lasting 3 days 6 h. Sprout Social linked the disruptions to Meta security checkpoints and advised page admins to check Facebook natively for required security actions; the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-24 12:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w05n199w37n4](https://stspg.io/w05n199w37n4)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/9kpcys8zy333@959e190ad55a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Meta Connectivity Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-24 12:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-27 19:09 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (identified) · 2026-04-24 12:28 UTC

```diff
+ We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social.
```

**8. Added: Update** (identified) · 2026-04-24 15:48 UTC

```diff
+ We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing actions within Sprout Social. We recommend that page admins log in to Facebook natively to check for any required security actions from Meta.
```

**9. Added: Update** (resolved) · 2026-04-27 19:09 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-24 12:28 UTC | Major incident: Meta Connectivity Issues (this change) | outage |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ice05909a46a901 · Markdown: https://rewindex.com/change/ice05909a46a901.md · JSON: https://rewindex.com/api/v1/changes/ice05909a46a901 · Generated 2026-10-18T00:48:27.521Z