Changes / Canva / Some users are experiencing issues with AI image and video generation.
Canva: Major incident: Some users are experiencing issues with AI image and video generation.
Summary
Canva reported a major incident affecting some users’ AI image generation in Magic Media, the Elements tab and Dreamlab, plus Image to Video and AI Video Effects. It started at 2026-04-08 09:23 UTC and was resolved at 2026-04-09 09:54 UTC, lasting 24 h 30 min; the later update listed only video issues.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some users are experiencing issues with AI image and video generation.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-08 09:23 UTC
Before: not present
After: 2026-04-09 09:54 UTC
Before: not present
After: Some users may have issues with:
- Generating AI images in Magic Media
- Generating AI images in the Elements tab
- Generating images with Dreamlab
- Generating videos with Image to Video
- Using AI Video Effects
Our engineers have identified the issue and are working to resolve it.
Before: not present
After: Some users may have issues with:
- Generating videos with Image to Video
- Using AI Video Effects
Our engineers have identified the issue and are working to resolve it.
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users are experiencing issues with AI image and video generation. (this change) Canva reported a major incident affecting some users’ AI image generation in Magic Media, the Elements tab and Dreamlab, plus Image to Video and AI Video Effects. It started at 2026-04-08 09:23 UTC and was resolved at 2026-04-09 09:54 UTC, lasting 24 h 30 min; the later update listed only video issues. | Major incident |