# Canva: Major incident: Some users are experiencing issues with AI image and video generation.

**Summary:** Canva reported a major incident affecting some users’ AI image generation in Magic Media, the Elements tab and Dreamlab, plus Image to Video and AI Video Effects. It started at 2026-04-08 09:23 UTC and was resolved at 2026-04-09 09:54 UTC, lasting 24 h 30 min; the later update listed only video issues. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-08 09:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w2tnj1hn140r](https://stspg.io/w2tnj1hn140r)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/3yzjzzgl9sfn@685d195dcdfa
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users are experiencing issues with AI image and video generation.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-08 09:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-09 09:54 UTC
```

**6. Added: Update** (identified) · 2026-04-08 09:23 UTC

```diff
+ Some users may have issues with:   - Generating AI images in Magic Media   - Generating AI images in the Elements tab   - Generating images with Dreamlab   - Generating videos with Image to Video   - Using AI Video Effects   Our engineers have identified the issue and are working to resolve it.
```

**7. Added: Update** (identified) · 2026-04-08 10:46 UTC

```diff
+ Some users may have issues with: - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.
```

**8. Added: Update** (resolved) · 2026-04-09 09:54 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-08 09:23 UTC | Major incident: Some users are experiencing issues with AI image and video generation. (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icafeffa9ab9ca8 · Markdown: https://rewindex.com/change/icafeffa9ab9ca8.md · JSON: https://rewindex.com/api/v1/changes/icafeffa9ab9ca8 · Generated 2026-10-18T02:54:36.837Z