Canva: Some users are experiencing issues with AI image and video generation.
Canva reported a major incident affecting some users’ AI image generation in Magic Media, the Elements tab and Dreamlab, plus Image to Video and AI Video Effects. It started at 2026-04-08 09:23 UTC and was resolved at 2026-04-09 09:54 UTC, lasting 24 h 30 min; the later update listed only video issues.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- identified
Some users may have issues with: - Generating AI images in Magic Media - Generating AI images in the Elements tab - Generating images with Dreamlab - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.
- identified
Some users may have issues with: - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.
- resolved
This incident is now resolved. Thank you for your patience and understanding.
Rewindex changes for this incident
- Major incident: Some users are experiencing issues with AI image and video generation. 2026-04-08 09:23 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Canva profile · Recent Canva incidents · Markdown · JSON