# Canva: Some users are experiencing issues with AI image and video generation.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-08 09:23 UTC · Resolved: 2026-04-09 09:54 UTC · Duration: 25 h
- Updates: 3
- [Vendor status page: https://stspg.io/w2tnj1hn140r](https://stspg.io/w2tnj1hn140r)
- [Company: Canva](https://rewindex.com/company/canva.md)

## Summary

Canva reported a major incident affecting some users’ AI image generation in Magic Media, the Elements tab and Dreamlab, plus Image to Video and AI Video Effects. It started at 2026-04-08 09:23 UTC and was resolved at 2026-04-09 09:54 UTC, lasting 24 h 30 min; the later update listed only video issues. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-04-08 09:23 UTC: Some users may have issues with:   - Generating AI images in Magic Media   - Generating AI images in the Elements tab   - Generating images with Dreamlab   - Generating videos with Image to Video   - Using AI Video Effects   Our engineers have identified the issue and are working to resolve it.
- **identified** 2026-04-08 10:46 UTC: Some users may have issues with: - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.
- **resolved** 2026-04-09 09:54 UTC: This incident is now resolved. Thank you for your patience and understanding.

## Rewindex changes for this incident

- 2026-04-08 09:23 UTC: [Major incident: Some users are experiencing issues with AI image and video generation.](https://rewindex.com/change/icafeffa9ab9ca8.md)


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Canonical: https://rewindex.com/company/canva/incidents/3yzjzzgl9sfn · Markdown: https://rewindex.com/company/canva/incidents/3yzjzzgl9sfn.md · JSON: https://rewindex.com/api/v1/companies/canva/incidents/3yzjzzgl9sfn · Generated 2026-10-18T10:34:50.122Z