Changes / Wix / RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites

Wix: Major incident: RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites

Summary

Wix reported a major incident in which mobile devices showed desktop versions of sites, starting 2025-08-07 17:38 UTC and resolving at 2025-08-07 19:00 UTC; the computed duration was 1 h 21 min. Wix implemented a fix and stated the issue was directly related to a Fastly incident.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 76%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
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After: RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites
AddedImpact#2
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After: major
AddedStatus#3
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After: postmortem
AddedStart time#4
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After: 2025-08-07 17:38 UTC
AddedResolved time#5
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After: 2025-08-07 19:00 UTC
AddedUpdateinvestigating#6
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After: We are currently investigating this issue.
AddedUpdateinvestigating#7
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After: We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.
AddedUpdateinvestigating#8
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After: We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.
AddedUpdateidentified#9
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After: The issue has been identified and we are working on a solution.
AddedUpdateidentified#10
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After: The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
AddedUpdateidentified#11
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After: The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
AddedUpdateidentified#12
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After: The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
AddedUpdateidentified#13
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After: The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.
AddedUpdateidentified#14
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After: We are implementing a fix and will be monitoring.
AddedUpdateidentified#15
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After: We are implementing a fix and will be monitoring.
AddedUpdateidentified#16
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After: We are implementing a fix and will be monitoring.
AddedUpdateidentified#17
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After: We are implementing a fix and will be monitoring.
AddedUpdateidentified#18
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After: A fix has been implemented and we are montioring
AddedUpdatemonitoring#19
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After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#20
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After: This issue has been resolved. Thank you for your patience.
AddedUpdatepostmortem#21
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After: This issue was directly related to [https://www.fastlystatus.com/incident/377793](https://www.fastlystatus.com/incident/377793)

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: RESOLVED: Mobile Devices Are Showing Desktop Versions of Sites (this change)
Wix reported a major incident in which mobile devices showed desktop versions of sites, starting 2025-08-07 17:38 UTC and resolving at 2025-08-07 19:00 UTC; the computed duration was 1 h 21 min. Wix implemented a fix and stated the issue was directly related to a Fastly incident.
Major incident

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